Terms of Service
These terms are between [Company legal name] and the dealership that uses Kobexi. By creating an account, signing in, or continuing a pilot, the dealership agrees to them. The person who signs up represents that they can bind the dealership.
The service
Kobexi is a hosted CRM for a dealership: leads, messages, appointments, inventory, appraisals, and related tools. Some features, including live texting, live email, vehicle-history data, and AI drafting, work only when that connection is turned on. Until then they are simulated and nothing is delivered outside the system.
Accounts and authorized users
The dealership may create accounts for its employees and contractors. The dealership is responsible for who it invites, the roles it assigns, and for closing access when someone leaves. Each person must use their own login. They must not share passwords. A passkey belongs to the device that created it.
Acceptable use
The dealership will not use Kobexi to send spam, to text or email people who have not asked for that contact where the law requires consent, or to break the Telephone Consumer Protection Act, the CAN-SPAM Act, or carrier rules. Marketing and promotional texts are the dealership's responsibility. The dealership must have the consent required before it sends them, and it must honor STOP. Kobexi records a STOP reply and will not send further marketing texts to that number. The dealership will not upload information it has no right to store, and it will not try to break into, scan, or overload the service.
Customer data
Customer and lead records the dealership enters or imports stay the dealership's information. We do not claim ownership of them. We use them only to provide the service, to secure it, and to meet the law. The dealership is responsible for the accuracy of what it enters and for notices it must give its customers.
Fees
Fees, if any, are the fees in the dealership's order or pilot agreement. If there is no signed fee schedule, contact privacy@kobexi.com before treating the service as a paid subscription. A pilot may be offered at no charge for a limited time.
Pilot and beta
A pilot or beta may be incomplete. Live texting, live email, and AI may be off. Simulated messages are not delivered. Do not rely on a pilot as the dealership's only copy of a record it is legally required to keep. We may change or end a pilot.
Availability
We work to keep Kobexi available, but we do not promise uninterrupted service. Maintenance, a hosting outage, or a failed provider can take it offline. Backups are a recovery tool, not a guarantee that every recent change can be restored.
Ending the service and export
The dealership may stop using Kobexi at any time. We may suspend or close an account that breaks these terms, that we must close to meet the law, or, if the agreement says so, at the end of a pilot. On written request before or shortly after the account ends, we will provide an export of the dealership's customer data in a reasonable format. There is not a self-serve full-database download in the product. We may delete the data after the export window and after backups expire, as the Privacy Policy describes.
Disclaimers and limitation of liability
The service is provided as available. We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the extent the law allows. AI drafts, appraisal figures, and simulated credit or market data are aids for the dealership's staff. They are not a credit decision, a vehicle valuation the dealership can hand a customer as an official offer, or legal advice. The dealership decides what to send.
To the extent the law allows, neither party is liable for indirect, incidental, special, consequential, or lost-profit damages. Our total liability arising out of the service in any 12-month period is limited to the fees the dealership paid us for Kobexi in that period, or, if no fees were paid, one hundred U.S. dollars. These limits do not apply where the law does not allow them, including liability for fraud or for a duty that cannot be limited.
Governing law
These terms are governed by the laws of [State], excluding conflict-of-law rules. Courts in [State] are the venue for a dispute, except that either party may seek an injunction for misuse of its information in any court that has jurisdiction.
SMS program: Kobexi Alerts
Program name: Kobexi Alerts.
What the messages are: Kobexi Alerts sends dealership staff sign-in codes and, if that person turns them on, lead alerts about their own work. Separately, a dealership may send its own customers conversational messages through Kobexi about an inquiry the customer started, and marketing messages only where the dealership has the consent the law and the carriers require.
Frequency: Message frequency varies. A sign-in code is sent when someone asks for one. Lead alerts are sent only for the events that staff member turned on. Customer messages follow the conversation and the dealership's own campaigns.
Cost: Message and data rates may apply.
Opt out: Reply STOP to opt out of further messages to that number. Reply HELP for help, or contact privacy@kobexi.com. After STOP, we will not send further marketing or alert texts to that number. A later sign-in code is sent only if the staff member asks for one again.
Carriers: Carriers are not liable for delayed or undelivered messages.
Privacy: See the Privacy Policy. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How people opt in: A staff member opts in by adding a mobile number in Kobexi and either requesting a sign-in code by text or turning on lead-alert texts. A customer opts in with the dealership, for example by submitting a lead form, texting the dealership first, or giving written consent for marketing texts. The dealership is responsible for keeping that consent. We do not add people to a marketing list on our own.
Contact
[Company legal name]
[Business mailing address]
privacy@kobexi.com